Troubleshooting

Blank Screen or Stale Content

If the app shows a blank screen, old content, or doesn't load properly, the browser may be serving a cached version. Follow the steps for your browser:

Safari (iPhone/iPad)

1. Open Settings on your device
2. Scroll down to Safari
3. Tap Advanced at the bottom
4. Tap Website Data
5. Search for grandview.dev
6. Swipe left and tap Delete
7. Return to Safari and reload the page
8. Log in again

Safari (Mac)

1. Open Safari → Preferences → Privacy
2. Click Manage Website Data
3. Search for grandview.dev and remove it
4. Reload the page and log in again

Chrome (Desktop or Android)

1. Click the lock icon (or info icon) in the address bar
2. Click Site settings
3. Click Clear data
4. Reload the page and log in again

Alternatively, press Ctrl+Shift+Delete (or Cmd+Shift+Delete on Mac) and clear cached files.

If Installed as a PWA (Home Screen App)

1. Delete the app from your home screen
2. Open the site in your browser
3. Clear the browser cache as described above
4. Reload and log in
5. Re-add to home screen if desired

Login Issues

If you see "Unauthorized" errors after logging in:

1. Clear the site data as described above
2. Close all browser tabs with GrandView
3. Open a fresh tab and navigate to the site
4. Log in again with your email and password

If the problem persists, try using a private/incognito window to confirm your credentials work.

Outline Not Syncing

If your outlines aren't syncing across devices, ensure you are logged in on both devices and have an active internet connection. Syncing is a Plus feature.

Still Need Help?

If none of the above resolves your issue, please contact us at support@grandview.dev.